Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / My Account

How to secure my account?

Cybersecurity is a real threat, and anyone using the internet to invest online needs to be vigilant and follow best practices to keep their online account secure. At Traze, we take cybersecurity very seriously, and you can rest assured that we’re taking the necessary steps to keep your funds safe. However, there are things you can do to protect yourself.

  • Use a unique password for your Traze account. You should never use the same password more than once. Perhaps another online service you’re using is breached; hackers can attempt that password with other accounts.
  • Be vigilant. When logging into your Traze account or opening an email from us, make sure you’re visiting traze.com and make sure the emails you open come from an official email address.
  • Keep your phone and email account secure. We use your email address and mobile number to verify certain actions on your account. If either is compromised, it increases the likelihood of someone gaining unauthorised access to your account. If you lose your phone, notify us immediately and change all your passwords, including your password for MyTraze.
  • Speak out. If you notice anything suspicious about your account, or the communications you receive, notify us immediately via cs@traze.com.

Zeal Holdings Limited Incorporated and registered in British Virgin Islands with Company Registration: 2006432. Zeal Holdings Limited, as a Group is composed of Multiple Brands 100% (Wholly) owned, authorised and regulated in various jurisdictions through the following Subsidiaries:

Traze (Pty) Ltd Company Registration Number: 2016/164943/07 and registered address: Dock Road Junction Cnr Dock Road and Stanley Street V&A Waterfront Cape Town 8001, South Africa. Authorised by the Financial Services Conduct Authority with FSP (Financial Services Provider) Number: 48248. Traze (Pty) Ltd does not carry out any Principal activities and is not an ODP.

Zeal Capital Market (Seychelles) Limited, is regulated as a Securities Dealer by the Financial Services Authority of Seychelles, license number: SD027. Its principal office is at: Office 1, Unit 3, 1st Floor, Dekk Complex, Plaisance, Mahe, Seychelles. Is the issuer and seller of the financial products described or available on this website.

Official Website: www.traze.com | © 2024 Traze

Zeal Capital Market (UK) Limited is authorised for specific activities and product types including dealing in investments as agent, dealing in investments as principal, arranging (Bringing about) deals in investments and making arrangements with a view to transactions in investments by the Financial Conduct Authority, FCA Registration Number (FRN): 768451. Its principal office is at: No. 1 Royal Exchange, London, EC3V 3DG, United Kingdom.

Risk Warning: Contracts for Difference (CFDs) are complex instruments and come with a high risk of losing money rapidly due to leverage. You may be required to make further deposits in order to meet your margin requirements. You should consider whether you understand how CFDs work and whether you can afford to take the risk. The historical financial performance of any underlying instrument is no guarantee or indicator of future performance. Trading financial derivatives may not be suitable for all investors. Please ensure that you fully understand the risks involved, and seek independent advice if necessary.