Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / Bank Transfers & Payments

How to make a withdrawal?

You can withdraw funds from your trading account at any time, and doing so is very simple. Before making a withdrawal, you should consider a few things. For example, if your identity or bank account is not properly verified, or you have open positions, you might run into issues. Depending on your situation, there could be unnecessary complications to your withdrawal.

Making a withdrawal request

You can withdraw funds from your trading account to the original payment method used to deposit. The amount you can withdraw to the original payment method cannot exceed the amount you deposited. Supposing you made a profit from your trading, you must withdraw the excess amount to your bank account. To ensure you can withdraw your profits, please ensure your identity and bank account is properly verified.

Identity and bank account verification

We can only process withdrawals for customers who have passed our identity verification and verified their bank account too. To verify your identity, you’ll need to upload proof of identity and proof of address. For more information, refer to [xxx].

To verify your bank account, you’ll need to visit the “Payment Verification” section of the MyTraze portal, enter the requested information about your bank, and upload a copy of your bank account statement as proof. Our specialists will review within approximately 24-hours.

Check your trading account margin

Withdrawing funds from your trading account balance directly impacts account margin. If the margin level falls too low, it can lead to margin-call, preventing you from opening new positions and even stop out, which begins liquidating your positions.

The best-case scenario is to make withdrawals without any open positions unless you are confident that you’ll have more than enough margin to maintain your positions.

How long does a withdrawal take?

How long a withdrawal takes depends on the payment method used. Supposing there are no issues with the information provided, our finance team will process the withdrawal within 24-hours.

What is the minimum I can withdraw?

The minimum amount you can withdraw is US$15. However, this depends on the withdrawal method you’re using.

Are there any fees to make a withdrawal?

Traze does not apply any fees for making deposits or withdrawals. However, that doesn’t mean your bank or the third-party payment provider you used won’t charge a fee, especially if your account is not denominated in US dollars. In which case, you’ll likely experience currency conversion costs.

Zeal Holdings Limited Incorporated and registered in British Virgin Islands with Company Registration: 2006432. Zeal Holdings Limited, as a Group is composed of Multiple Brands 100% (Wholly) owned, authorised and regulated in various jurisdictions through the following Subsidiaries:

Traze (Pty) Ltd Company Registration Number: 2016/164943/07 and registered address: Dock Road Junction Cnr Dock Road and Stanley Street V&A Waterfront Cape Town 8001, South Africa. Authorised by the Financial Services Conduct Authority with FSP (Financial Services Provider) Number: 48248. Traze (Pty) Ltd does not carry out any Principal activities and is not an ODP.

Zeal Capital Market (Seychelles) Limited, is regulated as a Securities Dealer by the Financial Services Authority of Seychelles, license number: SD027. Its principal office is at: Office 1, Unit 3, 1st Floor, Dekk Complex, Plaisance, Mahe, Seychelles.

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Official Website: www.traze.com | © 2024 Traze

Zeal Capital Market (UK) Limited is authorised for specific activities and product types including dealing in investments as agent, dealing in investments as principal, arranging (Bringing about) deals in investments and making arrangements with a view to transactions in investments by the Financial Conduct Authority, FCA Registration Number (FRN): 768451. Its principal office is at: No. 1 Royal Exchange, London, EC3V 3DG, United Kingdom.

Risk Warning: Contracts for Difference (CFDs) are complex instruments and come with a high risk of losing money rapidly due to leverage. You may be required to make further deposits in order to meet your margin requirements. You should consider whether you understand how CFDs work and whether you can afford to take the risk. The historical financial performance of any underlying instrument is no guarantee or indicator of future performance. Trading financial derivatives may not be suitable for all investors. Please ensure that you fully understand the risks involved, and seek independent advice if necessary.