Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / My Account

How to reset my passwords?

When using so many different online services, it’s not uncommon to forget your password on occasion. If you do forget your password, don’t panic; it can easily be reset.

Reset your MyTraze password

To reset your password for MyTraze, you can simply click the “forgot password” link on the MyTraze login page. A new password will be sent to your registered e-mail address if it matches an account in the system.
If you already know the passwords to your MyTraze account but want to change the password for other reasons, you can do by following these steps:

  1. Click “Personal Information” in the menu, then select “Personal Information”.
  2. Click the pencil icon in the “Password” row.
  3. You need to verify this action; choose to verify either by email or SMS. Click “Click for verification” to be sent a verification code.
  4. Enter the verification code you received
  5. Enter your new password.

Reset your MetaTrader 4 password

To reset your MetaTrader 4 password, you need to sign in to your MyTraze account, click “Trading”, and select “Account list”. The Account list shows all MT4 live and demo accounts you have. Choose the account you want to reset the password for, click the ellipsis icon, and select “Reset Password”. Finally, enter the new password twice, making sure to meet all the requirements.

Zeal Holdings Limited Incorporated and registered in British Virgin Islands with Company Registration: 2006432. Zeal Holdings Limited, as a Group is composed of Multiple Brands 100% (Wholly) owned, authorised and regulated in various jurisdictions through the following Subsidiaries:

Traze (Pty) Ltd Company Registration Number: 2016/164943/07 and registered address: Dock Road Junction Cnr Dock Road and Stanley Street V&A Waterfront Cape Town 8001, South Africa. Authorised by the Financial Services Conduct Authority with FSP (Financial Services Provider) Number: 48248. Traze (Pty) Ltd does not carry out any Principal activities and is not an ODP.

Zeal Capital Market (Seychelles) Limited, is regulated as a Securities Dealer by the Financial Services Authority of Seychelles, license number: SD027. Its principal office is at: Office 1, Unit 3, 1st Floor, Dekk Complex, Plaisance, Mahe, Seychelles.

Zeal Capital Market (Seychelles) Limited does not provide services for residents of certain countries such as the United States of America, Brazil, Canada, Egypt, Iran and North Korea (Democratic People’s Republic of Korea) and EU countries.

Official Website: | © 2024 Traze

Zeal Capital Market (UK) Limited is authorised for specific activities and product types including dealing in investments as agent, dealing in investments as principal, arranging (Bringing about) deals in investments and making arrangements with a view to transactions in investments by the Financial Conduct Authority, FCA Registration Number (FRN): 768451. Its principal office is at: No. 1 Royal Exchange, London, EC3V 3DG, United Kingdom.

Risk Warning: Contracts for Difference (CFDs) are complex instruments and come with a high risk of losing money rapidly due to leverage. You may be required to make further deposits in order to meet your margin requirements. You should consider whether you understand how CFDs work and whether you can afford to take the risk. The historical financial performance of any underlying instrument is no guarantee or indicator of future performance. Trading financial derivatives may not be suitable for all investors. Please ensure that you fully understand the risks involved, and seek independent advice if necessary.