Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Bank Transfers & Payments
What is an internal transfer? How to make a withdrawal? What payment methods are supported? How to fund my trading account?
Frequently Asked Questions
When can I trade? Will you physically deliver the assets I trade?
General Questions
Am I protected by an investor compensation fund? Where is Traze regulated? How can I check my trading history? How does the referral program work?
My Account
How to reset my passwords? How to sign in from a new device? How to secure my account?
Help Center / Getting Started

How can I contact customer support?

If you need any help or have a question you need to be answered, you can contact Traze support in the following ways:

Twitter Facebook Instagram Linkedin

PRODUCTS

ACCOUNTS

PLATFORMS

TOOLS

ABOUT US

CONTACT US 24/5

  • cs@traze.com

Traze is a brand and trading name of:

Zeal Capital Market (Seychelles) Limited, which is regulated as a Securities Dealer by the Financial Services Authority of Seychelles (FSA) under license number SD027, with company registration number 8422618-1. Its principal office is located at Room 2, Green Corner Building, Providence Industrial Estate, Mahe, Seychelles, and its registered address is Room B11, First Floor, Providence Complex, Providence, Mahe, Seychelles.

Zeal Capital Market (Seychelles) Limited, operating under the registered trading names “ZFX” and “Traze”, does not provide services to residents of certain jurisdictions, including the United States of America, Brazil, Canada, Egypt, Iran, North Korea (Democratic People’s Republic of Korea), and EU countries.

Traze (Pty) Ltd, Company Registration Number: 2016/164943/07, with its registered address at SECTION 33, 4TH FLOOR, KATHERINE AND WEST BUILDING, 114 WEST STREET, SANDTON, GAUTENG, 2196, South Africa, is an authorised Financial Services Provider (FSP) under the Financial Sector Conduct Authority (FSCA) with FSP Number: 48248. Traze (Pty) Ltd does not engage in Principal or market-making activities, is not an ODP (Over-the-Counter Derivatives Provider), and solely operates as an intermediary between the liquidity provider/market maker and the client.

Official Website: www.traze.com | © 2025 Traze

 

Zeal Capital Market (UK) Limited is a company registered in England and Wales (Company No. 10219924) with its registered office at No. 1 Royal Exchange, London, EC3V 3DG. It is authorised and regulated by the Financial Conduct Authority (FCA) under FRN 768451.

Zeal Capital Market (UK) Limited does not provide services to retail investors. Its products and services are not directed at residents outside the UK and should not be considered an offer or solicitation where such distribution would be contrary to local law or regulation.

Risk Warning: Contracts for Difference (CFDs) are complex financial instruments that carry a high risk of rapid financial loss due to leverage. You may be required to make additional deposits to maintain your margin requirements. Before trading, carefully consider whether you fully understand how CFDs work and whether you can afford to take on the associated risks. The historical performance of any underlying asset does not guarantee or indicate future performance. Any illustrations, forecasts, or hypothetical data presented are for informational purposes only and do not constitute a guarantee of future results. Trading financial derivatives may not be suitable for all investors, and you should seek independent financial advice if necessary.

Secure-LoginMyTraze
Live Account