Help Center

The Help Center is our self-service knowledge base for traders to find answers to their questions quickly. Do you have a question about account verification, trading platforms, deposits, withdrawals, commissions, or anything else? Find your answers here.

Help Center / Bank Transfers & Payments

How to make a withdrawal?

You can withdraw funds from your trading account at any time, and doing so is very simple. Before making a withdrawal, you should consider a few things. For example, if your identity or bank account is not properly verified, or you have open positions, you might run into issues. Depending on your situation, there could be unnecessary complications to your withdrawal.

Making a withdrawal request

You can withdraw funds from your trading account to the original payment method used to deposit. The amount you can withdraw to the original payment method cannot exceed the amount you deposited. Supposing you made a profit from your trading, you must withdraw the excess amount to your bank account. To ensure you can withdraw your profits, please ensure your identity and bank account is properly verified.

Identity and bank account verification

We can only process withdrawals for customers who have passed our identity verification and verified their bank account too. To verify your identity, you’ll need to upload proof of identity and proof of address. For more information, refer to [xxx].

To verify your bank account, you’ll need to visit the “Payment Verification” section of the MyTraze portal, enter the requested information about your bank, and upload a copy of your bank account statement as proof. Our specialists will review within approximately 24-hours.

Check your trading account margin

Withdrawing funds from your trading account balance directly impacts account margin. If the margin level falls too low, it can lead to margin-call, preventing you from opening new positions and even stop out, which begins liquidating your positions.

The best-case scenario is to make withdrawals without any open positions unless you are confident that you’ll have more than enough margin to maintain your positions.

How long does a withdrawal take?

How long a withdrawal takes depends on the payment method used. Supposing there are no issues with the information provided, our finance team will process the withdrawal within 24-hours.

What is the minimum I can withdraw?

The minimum amount you can withdraw is US$15. However, this depends on the withdrawal method you’re using.

Are there any fees to make a withdrawal?

Traze does not apply any fees for making deposits or withdrawals. However, that doesn’t mean your bank or the third-party payment provider you used won’t charge a fee, especially if your account is not denominated in US dollars. In which case, you’ll likely experience currency conversion costs.

Traze is a brand and trading name of:

Zeal Capital Market (Seychelles) Limited, which is regulated as a Securities Dealer by the Financial Services Authority of Seychelles (FSA) under license number SD027, with company registration number 8422618-1. Its principal office is located at Room 2, Green Corner Building, Providence Industrial Estate, Mahe, Seychelles, and its registered address is Room B11, First Floor, Providence Complex, Providence, Mahe, Seychelles.

Zeal Capital Market (Seychelles) Limited, operating under the registered trading names “ZFX” and “Traze”, does not provide services to residents of certain jurisdictions, including the United States of America, Brazil, Canada, Egypt, Iran, North Korea (Democratic People’s Republic of Korea), and EU countries.

Traze (Pty) Ltd, Company Registration Number: 2016/164943/07, with its registered address at SECTION 33, 4TH FLOOR, KATHERINE AND WEST BUILDING, 114 WEST STREET, SANDTON, GAUTENG, 2196, South Africa, is an authorised Financial Services Provider (FSP) under the Financial Sector Conduct Authority (FSCA) with FSP Number: 48248. Traze (Pty) Ltd does not engage in Principal or market-making activities, is not an ODP (Over-the-Counter Derivatives Provider), and solely operates as an intermediary between the liquidity provider/market maker and the client.

Official Website: www.traze.com | © 2025 Traze

 

Zeal Capital Market (UK) Limited is a company registered in England and Wales (Company No. 10219924) with its registered office at No. 1 Royal Exchange, London, EC3V 3DG. It is authorised and regulated by the Financial Conduct Authority (FCA) under FRN 768451.

Zeal Capital Market (UK) Limited does not provide services to retail investors. Its products and services are not directed at residents outside the UK and should not be considered an offer or solicitation where such distribution would be contrary to local law or regulation.

Risk Warning: Contracts for Difference (CFDs) are complex financial instruments that carry a high risk of rapid financial loss due to leverage. You may be required to make additional deposits to maintain your margin requirements. Before trading, carefully consider whether you fully understand how CFDs work and whether you can afford to take on the associated risks. The historical performance of any underlying asset does not guarantee or indicate future performance. Any illustrations, forecasts, or hypothetical data presented are for informational purposes only and do not constitute a guarantee of future results. Trading financial derivatives may not be suitable for all investors, and you should seek independent financial advice if necessary.