Dear Clients,
Greetings!
Due to a malfunction in the integrated multi-liquidity pricing system, certain products on our MT4 and MT5 servers experienced abnormal pricing between September 16, 2025, 14:38 to 15:52 (Platform Time GMT+1), which affected the trading experience of some clients.
We understand that trading interruptions or anomalies may cause inconvenience. If your orders were affected during this period, please contact our official customer support channels. We will promptly verify and ensure that all affected orders are handled appropriately to safeguard your interests.
We have activated our contingency measures and are working closely with the liquidity provider to further enhance system stability and risk monitoring capabilities, aiming to minimize the likelihood of similar incidents.
Thank you for your continued understanding and support. We remain committed to providing you with a secure, stable, and transparent trading environment.
Yours sincerely,
Traze Team
MyTraze